The fine print. Without
the fine print attitude.

Last Updated: 21/5/26

INTRODUCTION

Welcome to Hopeway Marketing. Before we work together, let’s get on the same page about how things work. By using our website or hiring our services, you agree to the terms below. We’ve written them in plain English, no legal mumbo jumbo, no hidden traps.

If anything, here doesn’t work for you, please don’t proceed.

  1. ACCEPTING THESE TERMS

You confirm you’ve read, understood, and agreed to these terms when you use our site or services. Simple as that. If you disagree with any part, please stop using our services immediately.

  1. WHAT WE OFFER

We provide digital marketing services including SEO, digital advertising, website development, content writing, graphic design, and video editing. The exact details of your project, scope, deliverables, timelines, will be outlined in a separate service agreement before any work starts.

We reserve the right to update or change our services at any time. We’ll always notify active clients about anything that affects their projects.

  1. PAYMENT TERMS

You pay according to the schedule we agree on in your service agreement. We accept bank transfers, credit cards, debit cards, and most major payment platforms.

Here’s how it works:

  • Ongoing services: Invoiced monthly, paid in advance
  • Project work: Split into milestones, paid as agreed
  • Late payments: May incur fees or pause your services
  • All prices: Listed in [CURRENCY], excluding taxes
  1. WHO OWNS WHAT

Once you’ve paid in full, you own everything we create for you. That includes designs, content, code, ad accounts, and any other deliverables. You’ll receive source files and full ownership rights.

We retain the right to feature completed projects in our portfolio and marketing materials, unless you specifically request otherwise in writing. Our proprietary frameworks, methodologies, and internal processes remain ours.

  1. YOUR RESPONSIBILITIES

To make your project successful, you agree to:

  • Provide timely feedback so we can keep things moving
  • Share accurate information about your business and goals
  • Give us necessary access to accounts, platforms, and assets
  • Make sure all materials you provide are legally yours to use

We’re not liable for any copyright, trademark, or legal issues with materials you supply.

  1. REVISIONS & CHANGES

Your project includes the revision rounds specified in your agreement. Need more? We’re happy to provide them at our standard rate. Want to expand the scope? We’ll quote it separately and adjust the timeline accordingly.

No surprise costs. No hidden fees.

  1. CANCELING SERVICES

You can cancel ongoing services with written notice (typically 30 days, as specified in your agreement). Cancellation doesn’t entitle you to refunds for work already completed, and any outstanding fees become immediately payable.

We can also end the engagement if these terms are breached or work becomes impossible.

  1. CONFIDENTIALITY

You share business information with us in confidence. We treat it that way. We never disclose your business details, strategies, or sensitive data to anyone outside our team without your permission, except when required by law.

This works both ways. We expect you to keep our methodologies and processes confidential too.

  1. WHAT WE PROMISE (AND WHAT WE DON’T)

We promise to:

  • Deliver work to the highest professional standard
  • Communicate openlyabout progress and challenges
  • Use our expertise to drive the best possible results

We don’t promise:

  • Specific outcomes, like exact search rankings, traffic numbers, or sales figures
  • Results outside our control, like algorithm changes or market shifts
  • Performance from external factors affecting your business

Our liability is limited to the amount you paid us for the specific service in the 3 months before any claim. We’re not responsible for indirect or consequential damages.

  1. USING OUR WEBSITE

You agree not to:

  • Use our website for anything illegal
  • Try to hack, breach, or disrupt our systems
  • Distribute malware or harmful content
  • Engage in activities that hurt our business or other users

We reserve the right to block anyone violating these terms.

  1. CHANGES TO THESE TERMS

We may update these terms occasionally to reflect changes in our business, services, or legal requirements. When we make significant changes, we’ll update the “Last Updated” date at the top and notify active clients via email.

Continued use of our services after updates means you accept the revised terms.